Privacy Policy (Last Updated: July 22, 2025)
This Privacy Policy (“Policy”) describes the data practices of Sycuan Casino Resort (“Sycuan”), which is owned and operated by the Sycuan Band of the Kumeyaay Nation, a federally-recognized Indian tribe. Sycuan is referred to as “we,” “us,” and/or “our.”
This Privacy Policy explains how we process your personal data when you interact with us online or offline (collectively, the “Services”).
Type of Information We Collect The types of personal information we may collect include:
How We Collect Information We may collect personal information from various sources, including:
From time to time, we may use or augment the personal data we have about you with information obtained from other sources, such as public databases, social media platforms, and other third parties, including to perform obligations required under applicable law and/or for the safety and security of our guests and our business. We may also use such third-party information to confirm contact information or to better understand your interests by associating demographic information with the information you have provided.
What Happens If You Do Not Provide Your Personal Information To Us? Should you choose not to share the personal data we request or require for our Services, business processes, and activities, it might limit our ability to deliver those Services to you. It could also hinder our response to your inquiries or complaints and restrict the support we can offer. Additionally, without this information, we may be unable to keep you informed about products and service that might interest you.
How We Use Your Information We may use the information we collect to operate our Services. We also collect, hold, use and disclose the data to:
We may also aggregate or deidentify any personal data that we collect in connection with our Services, such that the data is no longer personally identifiable or attributable to you. We may use such aggregated or de-identified data for our own legitimate business purposes without restriction.
How We Share Your Information We may share the information we collect:
We reserve the right to transfer the data we maintain in the event we sell or transfer all or a portion of our business or assets. If we engage in such a sale or transfer, we will make reasonable efforts to direct the recipient to use your personal data in a manner that is consistent with this Privacy Policy. After such a sale or transfer, you may contact the recipient with any inquiries concerning the recipient’s privacy practices.
“Do-Not-Sell” Status We do not sell your personal data in exchange for monetary or other consideration.
Right to Decline Marketing Communications If you do not wish to receive marketing communications from Sycuan, you may unsubscribe from receiving electronic marketing communications or other commercial emails from us by following the instructions included in the email, text message, or by completing the form located under ‘Contact Us’. You may also make that request any time while you are on Property at Sycuan by visiting our Guest Services Department. You will always have the ability to accept or decline any form of marketing communication from Sycuan. We will work to comply with your request as soon as we can.
However, even if you opt out of receiving such communications, we retain the right to send you non-marketing communications (such as information about changes to our Privacy Policy or Terms of Use).
TEXT MESSAGING AND SMS You may elect to sign up to receive promotional text messages from us. The terms of each promotion will be made available to you at that time. In general, however:
Opt-out functionality in the text message will remain functional for 30 days after sending. We will work to comply with your request as soon as we can.
Cookies and Similar Technologies We, our service providers, and our business partners may also collect certain information about the use of our websites and apps by automated means, such as cookies, web beacons, HTML5 localStorage, and other technologies. We may also collect information about online activities over time and across third-party websites.
The information that may be collected by automated means includes:
Web browsers may offer users of our website the ability to disable receiving certain types of cookies; however, if cookies are disabled, some features or functionality of our website may not function correctly. To support and enhance our Services, we may serve advertisements through our Services. These advertisements are sometimes targeted and served to particular users and may come from third party companies called “ad networks.” Ad networks include third party ad servers, ad agencies, ad technology vendors, and research firms. We are not responsible for the privacy practices of these ad networks and other parties. Advertisements served through the Services may be targeted to users who fit a certain general profile category, which may be inferred from information you provide to us, based on your Services usage patterns, or based on your online activities. We do not provide personal information to any ad networks for use other than in connection with our Services.
You can make decisions about your privacy and the ads you receive. You can control whether companies serve you on-line behavioral advertising by visiting the Digital Advertising Alliance website and using its opt-out: (http://www.aboutads.info/choices/). The DAA opt-out requires that cookies not be blocked in your browser. To learn more about ad networks and to adjust your preferences you may also visit the Network Advertising Initiative: (https://www.networkadvertising.org/understanding-online-advertising).
Because there is not yet a consensus on how companies should respond to web browser-based do-not-track (“DNT”) mechanisms, we do not respond to web browser-based DNT signals at this time.
Please note that not all tracking will stop even if you delete cookies.
Links to Other Websites and Third-Party Content We may provide links to other websites, services, and applications that are not operated or controlled by us (the “Third-Party Services”). This Privacy Policy does not apply to the Third-Party Services. While we attempt to facilitate access only to those Third-Party Services that share our respect for your privacy, we cannot take responsibility for the content, privacy policies, or practices of those Third-Party Services. We encourage you to review and understand the privacy practices of any Third-Party Services before providing any information to or through them. Your interactions with these features are governed by the Privacy Policy of the Third-Party Service that provides the feature.
Collection, Storage, and Use in the United States Our website and mobile app services are operated from within the United States, and by submitting your Personal Information to us, either through our websites, mobile apps, or by other means, you consent to the transfer, collection, usage, storage, and processing of your Personal Information in the United States as outlined in this Policy.
Please note that your Personal Data may be used by us in the jurisdiction where it was collected, as well as in the United States, where laws regarding the use of Personal Data may be less strict than the jurisdiction in which you reside.
How We Protect Information We maintain administrative, technical, and physical safeguards designed to protect personal information we maintain against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.
Content Submitted by You Some features of the Services allow you to post content on our website, app or social media pages, such as photos. Content that you provide may be shared publicly or with other users or third parties.
Data Retention We retain personal data for as long as is necessary for the processing purpose(s) for which the data was collected, and any other permissible, related purpose or where we are legally required to retain the personal information for a minimum period. When we no longer need the personal data we collect, we either anonymize the information or securely destroy the information.
NOTICE OF FINANCIAL INCENTIVE Membership in Club Sycuan provides you with discounts on eligible products and services and the opportunity to earn rewards that provide credits towards and discounts on participating items and services. Your use of the Club Sycuan card enables us to select and personalize coupons, promotions, and other discounts or offers, based on your use of the card. This program is subject to termination at any time at our sole discretion.
Persons Under Ages 21 You must be twenty-one (21) years or older to access our websites and mobile apps. If you are under 21, you are not permitted to access our websites or mobile apps for any reason. We do not knowingly collect or allow the collection of Personal Information from persons under 21.
If you believe we have inadvertently collected information about a person under 21, please notify us using the ‘Contact Us’ section below.
Changes to Our Privacy Policy We may update our Privacy Policy periodically. If we do make changes, we will post those changes on this page and indicate at the top of this page the date this Privacy Policy was last revised. Any changes will be effective only after the effective date of the change.
Your Privacy Rights You may have certain rights and choices regarding our processing of your Personal Data. Depending on your jurisdiction, applicable law may entitle you to additional consumer rights, including the right (with certain limitations and exceptions) to:
If you opt to exercise any of these rights, we are required to verify your identity in order to prevent unauthorized access of your data. This may require us to ask you certain questions to confirm your identity or require you to provide state-issued identification. Requests to exercise these rights may be granted in whole, in part, or not at all, depending on the scope and nature of the request and applicable law. Where required by applicable law, we will notify you if we reject your request and notify you of the reasons we are unable to honor your request.
No Opt-In for Minors: Minors are not permitted to use our Services.
Non-Discrimination: We will not discriminate against you, in terms of price or Services that we offer, if you submit one of the requests listed above.
To Exercise Rights (other than Opt Out of Sale)
To exercise the rights described above, please contact us using the form located under ‘Contact Us’. If you have any questions or concerns regarding your privacy rights or this Privacy Policy, you may contact us using the contact information provided below.
Contact Us If you have any questions, requests, or complaints regarding this Privacy Policy or about how we process your personal information, please contact us using the contact details below.
To submit an online marketing request related to opting out of marketing, or to submit an online Privacy Request to access, modify, or delete data we hold about you, please complete our form under ‘Contact Us’.
For all other matters, please use the information below:
Mailing Address: Sycuan Legal Department 2 Kwaaypaay Ct El Cajon, CA 92019 For Email: SycuanLegalDepartment@sycuan-nsn.gov
Terms and Conditions (Last updated July 22, 2025)
These Terms of Use apply to the website located at www.sycuan.com and our apps. Please read these Terms of Use carefully. By using this website, you accept and agree to be bound by these Terms of Use and our Privacy Policy, which together form a legally binding contract between you and Sycuan. If you do not agree to these Terms of Use or Privacy Policy, do not use this website.
This website is provided by Sycuan Casino Resort (“Sycuan,” “we” “us” or “our”), a casino owned and operated by the Sycuan Band of the Kumeyaay Nation, a federally-recognized sovereign tribe. We may refer to you in these Terms of Use as “you” or “your”.
Minimum Age You must be twenty-one (21) years or older to access our website. If you are under 21, you are not permitted to access our website or register for an account or participate in any of our online services or activities.
In order to confirm that all users of our website are 21 or older, we reserve the right to carry out verification checks to verify the information provided by you. We may undertake a search with a third party for the purpose of verifying that you are 21 years or over. Where these checks are unable to verify that you are 21 years of age or over, we may ask you for proof of age, satisfactory to Sycuan in its sole discretion. We may suspend your access to the website or your account until satisfactory proof of your age is provided.
Modification of Terms of Use We reserve the right to modify and/or amend any of these Terms of Use from time to time in our sole discretion. The Terms of Use may be modified and/or amended without notice to you. Any such modifications and amendments will take effect upon posting on this website, and we will change the “last updated” date at the top of these Terms of Use. You should review these Terms of Use from time to time to review any changes. Any changes will be effective only after the effective date of the change and will not affect any dispute arising prior to the effective date of the change.
Club Sycuan You may create a Club Sycuan account through this website at: (https://www.sycuan.com/club-sycuan/#join-club). When you register for a Club Sycuan account, you agree to submit accurate and complete information and to update such information as required from time to time. If we suspect that your information is untrue, inaccurate, out-of-date, or incomplete, we may suspend or terminate your access to Club Sycuan or request additional information from you.
Promotions We may from time to time provide you with information regarding offers or promotions (“Promotions”). All Promotions are subject to the specific terms and conditions disclosed in connection with such Promotions. All Promotions may be changed, terminated early or cancelled without prior notice. We are not responsible for any typographical or other errors or omissions regarding prices, availability, or other information in connection with Promotions.
Representations & Warranties By doing any of the following things:
Disclaimer of Liabilities UNDER NO CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO, NEGLIGENCE, SHALL SYCUAN, ITS AFFILIATES AND THEIR RESPECTIVE EMPLOYEES, OFFICERS, MANAGERS, DIRECTORS, AGENTS, REPRESENTATIVES, MEMBERS, CONTRACTORS AND SERVICE PROVIDERS, BE LIABLE FOR ANY LOSS OF CHANCE OR OPPORTUNITY, LOSS OF INCOME, LOSS OF USE OF MONEY, LOSS OR CORRUPTION OF DATA, DAMAGES (INCLUDING LOSS OF PROFIT), SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHERWISE, THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS IN THIS WEBSITE, EVEN IF OUR REPRESENTATIVE (AUTHORIZED OR OTHERWISE) HAS ADVISED YOU OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. THEREFORE, THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THE MATERIALS IN THIS WEBSITE ARE PROVIDED “AS IS” AND “AS AVAILABLE” AND WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, COURSE OF DEALINGS, COURSE OF PERFORMANCE, USAGE OR TRADE. APPLICABLE LAW MAY NOT ALLOW FOR THE EXCLUSION OF IMPLIED WARRANTIES AND, TO THAT EXTENT ONLY, THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
WE ARE NOT UNDER ANY OBLIGATION TO PROVIDE THE WEBSITE TO ANYONE AND WE EXPRESSLY DECLINE LIABILITY FOR THE SAME.
WE DO NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE CONTENT OF THIS WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS WEBSITE (OR THE SERVER THAT MAKES THE WEBSITE CONTENT AVAILABLE) IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
WE ARE NOT RESPONSIBLE FOR:
I) TECHNICAL, HARDWARE, SOFTWARE, TELEPHONE FAILURES OF ANY KIND; II) LOST OR UNAVAILABLE NETWORK CONNECTIONS; III) INCOMPLETE, GARBLED, OR DELAYED COMPUTER TRANSMISSIONS; AND/OR IV) ANY TECHNICAL OR HUMAN ERROR WHICH MAY OCCUR IN THE PROCESSING OF SUBMISSIONS WHICH MAY LIMIT YOUR ABILITY TO PARTICIPATE IN THE WEBSITE, WHETHER CAUSED BY US, BY YOU OR BY ANY OF THE EQUIPMENT OR PROGRAMMING ASSOCIATED WITH OR UTILIZED IN THE PROVISION OF THE WEBSITE. WE SHALL NOT BE LIABLE FOR COMPUTER MALFUNCTIONS, NOR ATTEMPTS BY YOU TO USE THE WEBSITE BY METHODS, MEANS OR WAYS NOT INTENDED BY US.
BY ACCESSING THIS WEBSITE, YOU UNDERSTAND THAT YOU MAY BE WAIVING RIGHTS WITH RESPECT TO CLAIMS THAT ARE AT THIS TIME UNKNOWN OR UNSUSPECTED, AND IN ACCORDANCE WITH SUCH WAIVER, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND, AND HEREBY EXPRESSLY WAIVE, THE BENEFITS OF SECTION 1542 OF THE CIVIL CODE OF CALIFORNIA, AND ANY SIMILAR LAW OF ANY STATE OR TERRITORY, WHICH PROVIDES AS FOLLOWS: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.”
Jurisdiction and Operation These Terms of Use shall be governed and construed in accordance with the laws of the Sycuan Band of the Kumeyaay Nation, federal law, and the laws of the State of California, in that order, without giving any effect to any principles of conflicts of law that might direct the application of the laws of any other jurisdiction. Any legal action or proceeding relating to your access to, or use of, the website or content shall be instituted exclusively in Sycuan Tribal Court. You agree to submit to the jurisdiction of, and agree that venue is proper in, this court in any such legal action or proceeding.
This website is operated from a server or servers located in the United States of America, and Sycuan does not make any representation that the materials or content in this website are appropriate or available in any particular location. If you choose to access this website you do so on your own initiative and are responsible for compliance with local laws, if and to the extent applicable.
Feedback If you send us any suggestions, recommendations, ideas, concepts, graphical materials, or similar materials (“Feedback”) you agree that the Feedback is not confidential. You hereby assign all such Feedback to us without compensation (or the expectation of compensation) and agree that we may disclose, reproduce, publish, distribute, display, perform, modify, reduce to practice, sell, or otherwise use your Feedback for commercial or non-commercial purposes (“Use”) with no compensation to you. For any Feedback that cannot be legally assigned to us, you hereby grant us an unrestricted, royalty-free, perpetual, irrevocable and worldwide license to Use your Feedback without payment or delivery of any compensation to you.
Intellectual Property All images of the casino property, Sycuan brand logo, text, and all other digital content are protected by copyrights and trademark rights owned, licensed, or otherwise authorized for use, by Sycuan. By using the website, registering for an account, or participating in any services or activities on the website, you obtain no rights to any trademarks, copyrights, photographs, graphics, text, concepts, methodologies or other intellectual property of Sycuan. Nothing contained in this website shall be construed as granting by implication, estoppel, or otherwise, a license or right of use of any trademark or other intellectual property displayed in the website.
Copyright Infringement If you believe that any content on this website infringes upon your copyright, please notify us at: 2 Kwaaypaay Ct, El Cajon, California 92019, Attn: Sycuan Legal Department. Your notice must include: (a) a description of the copyrighted work that you claim has been infringed; (b) the URL or other specific location on this website where the material you claim to be infringing is located (you must include enough information to allow us to locate the material); (c) your full name, postal address, telephone number, and email address; (d) a statement that you have a good faith belief that the use of the allegedly infringing material on the website is not authorized by the copyright owner; (e) your physical or electronic signature; and (f) a statement by you, made under penalty of perjury, that the information you have provided in your notice is accurate and that you are the copyright owner or an authorized agent of the copyright owner.
Miscellaneous Subject to any rules posted on the website from time to time, the Terms of Use contained herein and the Privacy Policy represent the complete, final and exclusive agreement between you and Sycuan and supersede and merge all prior agreements, representations and understandings between you and Sycuan with respect to this website and your participation in services or activities on the website. If any provision of these Terms of Use shall be determined to be unlawful, void or for any reason unenforceable, then the unlawful, void and/or unenforceable provision(s) shall be deemed severable from the other provisions contained herein and shall not affect the validity and enforceability of any of the remaining provisions.
Other than the limited, permitted use to access and participate in services or activities on the website, you agree not to:
We may send you mailings or emails informing you of news and information relating to the website, Club Sycuan, or the Sycuan Casino Resort property from time to time. You can unsubscribe from future mailings at any time in accordance with our Privacy Policy. We may from time to time provide links to other websites that are not owned or controlled by us. We provide such links for your convenience and do not endorse such websites. We are not responsible for any information or content accessed through such websites. We disclaim any responsibility for any harm resulting from your use of third party websites.
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