When it comes to guest services – ours is unmatched. Our executive casino hosts are committed to ensuring that our loyal guests receive the unparalleled guest services they deserve. Our casino contact info is provided so you can reach out to our Sycuan Casino Resort hosts and VIP personnel.

If you have any questions about exclusive offers or important events that are happening at our casino resort, do not hesitate to contact one of our casino VIP hosts. They can also help you if you have any questions regarding our casino table games, hours, extra benefits, online bookings, or any other concerns you may have.

At Sycuan Casino Resort, our exceptional support team is here for you. Whether you’d like to learn more about our casino resort or want to hear about our monthly casino promotions, contact one of our casino hosts below and they will get back to you in a timely fashion.

Please meet the team who is here for you should you need anything!



VIP Relations Manager – Player Development

Languages: English and Tagalog



National Casino Marketing Executive

Born and raised in San Diego, Marlena holds a Bachelor’s degree in Business and Marketing from San Diego State University. Marlena genuinely enjoys getting to know her guests and is dedicated to making their visits to Sycuan Casino Resort a pleasant and memorable experience. In her free time, she enjoys traveling, going to the beach, cooking, decorating, doing DIY projects around the house and spending time with family and friends.

Languages: English



Chaldean Player Development Executive

Rafi has been with the Sycuan family for 14 years. Rafi’s career started in Table Games and in 2021, he became Sycuan’s Chaldean Player Development Executive. Rafi plays a major role in developing Sycuan’s relationship with the Middle Eastern Community. Rafi is a proud husband and father of three beautiful children. If he’s not at the casino, you can find him at Singing hills golfing away!

Languages: Arabic, Chaldean and English



Asian Player Development Executive

Vinnie’s journey from South Saigon to the United States at the age of 11 reflects a significant life change and adaptation to a new culture. His extensive experience in customer service relations for nearly two decades across various industries supports his professional expertise and ability to connect with people.

Vinnie is a polyglot who speaks five languages, allowing him to connect and communicate with a broad range of individuals.

Outside of work, Vinnie is dedicated to his family and enjoys spending time and traveling with them.

Languages: English, Cantonese, Mandarin, Vietnamese, Chaozhou



Senior Executive Casino Host

James was born and raised in the Philippines and came to United States at the age of 17. With more than 10 years of experience in gaming industry, he has held multiple positions and is currently a part of the Executive Host team. James has a passion for assisting VIP guests and ensuring their experience at Sycuan Casino Resort is second to none. In his free time, he enjoys spending time with his family exploring beautiful city of San Diego.

Languages: English, Tagalog



Senior Executive Casino Host

Jumar was born and raised in San Diego. He’s been in the casino industry since 2003 and has worked at several other properties in Southern California. Jumar is half Mexican and Filipino and is a big San Diego Padres fan. In his free time, he likes trying new restaurants and playing golf.

Languages: English, Spanish



Senior Executive Casino Host

Jose aka Chicago hails from the Windy city Chicago, Illinois. He has more than 20 years in the hospitality industry, 15 years at Sycuan Casino Resort and moved to San Diego in 2007. Jose brings with him leadership, interpersonal skills and a welcoming smile. In his free time, he loves to spend time with his lovely wife Rica and their two fur babies Queen and Capone.

Languages: English, Spanish



Senior Executive Casino Host

Ernesto originally hails from The Big Apple. He has more than 20 years in the hospitality industry, six at Sycuan Casino Resort and moved to San Diego in 2015. Ernesto brings with him leadership, interpersonal skills and great energy. In his free time, he loves to spend time cycling, fishing, kayaking and hanging out with his pet cat Max.

Languages: English, Spanish



Senior Executive Casino Host

DeQuita has been with Sycuan for more than 11 years and has 15 years of experience in the customer service industry. Born in Texas, she has spent most of her life here in Sunny San Diego. She is passionate about making a difference in people’s lives. In her free time, she enjoys spending time and traveling with her family.

Languages: English



Executive Casino Host

Jhoana was born and raised in the Philippines. She has more than 13 years of casino industry experience in the Philippines, before her family immigrated to the United States in 2013. She has worked at Sycuan Casino Resort for more than 8 years and loves her job as an Executive Casino Host. It is always been Jhoana’s pleasure providing excellent customer service to guests with a positive attitude. Most of the time, she spends her free time with family and enjoys doing fun things together.

Languages: English, Tagalog



Executive Casino Host

Born and raised in the Philippines, Babylyn migrated to the US almost 20 years ago. She enjoys spending time with her family and friends and her three daughters mean the world to her. Babylyn is very experienced and has been providing excellent service for nearly 16 years in the industry. Additionally, she enjoys volunteering at several local non-profit organizations in San Diego. Her sincere smile and genuine personality make her an exceptional host. Say hello to Babylyn!

Languages: English, Tagalog



Executive Casino Host

Blake is born and raised in San Diego and began his career with Sycuan in 2011. Blake found his calling in the Host department in 2019, where he blossomed from VIP service Representative to Executive Casino Host. In his free time, Blake enjoys supporting local community theatre and taking his 10-year-old wiener dog on many adventures.

Languages: English



Executive Casino Host

David moved to San Diego in 2013 to play football at San Diego State, originally from a 15-acre farm an hour outside Sacramento in Northern California. David is a proud father of two beautiful kids. He’s been in the casino industry since 2016. In his free time, he loves playing golf, football, basketball, baseball and tennis.

Languages: English, Portuguese



Casino Host – Asian Market

Born and raised in San Diego, Janice started her Sycuan career in 2019 as a Club Sycuan Ambassador working her way up to Box Office Supervisor.

With her experience in Club, she enjoyed welcoming guests and making their experience memorable. Thereafter, her calling came to join the Player Development team.

As a self proclaimed food enthusiast, Janice follows wherever her pallet takes her, seeking all the best eats in SD and beyond!

Languages: Vietnamese, Cantonese, and English



Casino Host

Sussan is an ambitious woman who comes from Los Angeles to explore a higher opportunity at Sycuan. She brings an unbiased view filled with kindness and respect. She loves adventure, her dog Ravyn and great food.

Languages: English, Spanish



Casino Host

Chris is a native San Diegan and a military veteran. He enjoys meeting new people, assisting them and making lasting connections. His career at Sycuan began three years ago as a Club Sycuan Ambassador. Before joining Sycuan, he spent more than 10 years in the hospitality industry working for branded hotels as a front of house supervisor and manager. Chris is an avid sports fan, especially the hometown Padres.

Languages: English



Casino Host

Teresa was raised in Austin, Texas, originally from Mexico. She has 24 years of casino gaming experience and truly enjoys interacting with players to create long lasting casino experiences.

Teresa is a self-proclaimed health enthusiast with a background in Health Coaching. She is a proud mom of two amazing young adults. In her free time she enjoys watching movies, going for hikes and working out.

Languages: English and Spanish