When it comes to guest services – ours is unmatched. Our executive casino hosts are committed to ensuring that our loyal guests receive the unparalleled guest services they deserve. Our casino contact info is provided so you can reach out to our Sycuan Casino Resort hosts and VIP personnel.

If you have any questions about exclusive offers or important events that are happening at our casino resort, do not hesitate to contact one of our casino VIP hosts. They can also help you if you have any questions regarding our casino table games, hours, extra benefits, online bookings, or any other concerns you may have.

At Sycuan Casino Resort, our exceptional support team is here for you. Whether you’d like to learn more about our casino resort or want to hear about our monthly casino promotions, contact one of our casino hosts below and they will get back to you in a timely fashion.

Please meet the team who is here for you should you need anything!

ANNABELLE CALMA

VIP Relations Manager – Player Development
619.368.0437
acalma@sycuan.com

Languages: English and Tagalog

RAFI BUTRES

Chaldean Player Development Executive
619.438.4723
rbutres@sycuan.com

Rafi has been with the Sycuan family for 14 years. Rafi’s career started in Table Games and in 2021, he became Sycuan’s Chaldean Player Development Executive. Rafi plays a major role in developing Sycuan’s relationship with the Middle Eastern Community. Rafi is a proud husband and father of three beautiful children. If he’s not at the casino, you can find him at Singing hills golfing away!

Languages: Arabic, Chaldean and English

WALTER LUKE

Asian Player Development Executive
619.493.5956
walter.luke@sycuan.com

Walter is a hard working professional with more than twenty years of experience in the casino industry. He has vast knowledge in event planning and hosting large parties. He would like to welcome you to a wonderful experience at Sycuan Casino Resort in beautiful San Diego. Let us be your entertainment destination with fine dining, premier gaming, golf and first-class spa service.

Languages: English, Mandarin, and Cantonese

JAMES MANUMBALE

Senior Executive Casino Host
619.212.9627
jmanumbale@sycuan.com

James was born and raised in the Philippines and came to United States at the age of 17. With more than 10 years of experience in gaming industry, he has held multiple positions and is currently a part of the Executive Host team. James has a passion for assisting VIP guests and ensuring their experience at Sycuan Casino Resort is second to none. In his free time, he enjoys spending time with his family exploring beautiful city of San Diego.

Languages: English, Tagalog

JUMAR ALCANTARA

Senior Executive Casino Host
619.396.4419
jalcantara@sycuan.com

Jumar was born and raised in San Diego. He’s been in the casino industry since 2003 and has worked at several other properties in Southern California. Jumar is half Mexican and Filipino and is a big San Diego Padres fan. In his free time, he likes trying new restaurants and playing golf.

Languages: English, Spanish

MARLENA BRADSHAW

Senior Executive Casino Host
619.647.3073
mbradshaw@sycuan.com

Born and raised in San Diego, Marlena holds a Bachelor’s degree in Business and Marketing from San Diego State University. Marlena genuinely enjoys getting to know her guests and is dedicated to making their visits to Sycuan Casino Resort a pleasant and memorable experience. In her free time, she enjoys traveling, going to the beach, cooking, decorating, doing DIY projects around the house and spending time with family and friends.

Languages: English

JOSE RIVERA

Senior Executive Casino Host
619.456.7601
jrivera@sycuan.com

Jose aka Chicago hails from the Windy city Chicago, Illinois. He has more than 20 years in the hospitality industry, 15 years at Sycuan Casino Resort and moved to San Diego in 2007. Jose brings with him leadership, interpersonal skills and a welcoming smile. In his free time, he loves to spend time with his lovely wife Rica and their two fur babies Queen and Capone.

Languages: English, Spanish

ERNESTO QUINTANA

Senior Executive Casino Host
619.633.0990
equintana@sycuan.com

Ernesto originally hails from The Big Apple. He has more than 20 years in the hospitality industry, six at Sycuan Casino Resort and moved to San Diego in 2015. Ernesto brings with him leadership, interpersonal skills and great energy. In his free time, he loves to spend time cycling, fishing, kayaking and hanging out with his pet cat Max.

Languages: English, Spanish

DEQUITA RUFF

Senior Executive Casino Host
619.627.5675
druff@sycuan.com

DeQuita has been with Sycuan for more than 11 years and has 15 years of experience in the customer service industry. Born in Texas, she has spent most of her life here in Sunny San Diego. She is passionate about making a difference in people’s lives. In her free time, she enjoys spending time and traveling with her family.

Languages: English

JHOANA DAVID

Executive Casino Host
619.457.8914
jdavid@sycuan.com

Jhoana was born and raised in the Philippines. She has more than 13 years of casino industry experience in the Philippines, before her family immigrated to the United States in 2013. She has worked at Sycuan Casino Resort for more than 8 years and loves her job as an Executive Casino Host. It is always been Jhoana’s pleasure providing excellent customer service to guests with a positive attitude. Most of the time, she spends her free time with family and enjoys doing fun things together.

Languages: English, Tagalog

BABYLYN BORJA

Executive Casino Host
619.244.8401
bborja@sycuan.com

Born and raised in the Philippines, Babylyn migrated to the US almost 20 years ago. She enjoys spending time with her family and friends and her three daughters mean the world to her. She recently got engaged and loves to travel with her fiancé. Babylyn is very experienced and has been providing excellent service for nearly 16 years in the industry. Additionally, she enjoys volunteering at several local non-profit organizations in San Diego. Her sincere smile and genuine personality make her an exceptional host. Say hello to Babylyn!

Languages: English, Tagalog

BLAKE SPETHMAN

Executive Casino Host
619.981.5353
blake.spethman@sycuan.com

Blake is born and raised in San Diego and began his career with Sycuan in 2011. Blake found his calling in the Host department in 2019, where he blossomed from VIP service Representative to Executive Casino Host. In his free time, Blake enjoys supporting local community theatre and taking his 10-year-old wiener dog on many adventures.

Languages: English

MOHAMMED MOHAMMED

Executive Casino Host
619.716.2060
mohammed.mohammed@sycuan.com

Moe was born and raised in Iraq, moved to the United States in 2013 with his mother and has been in San Diego ever since.

His Gaming Industry Career began in 2018 in Hospitality. Moe joined the Sycuan family in 2021 as a Club Sycuan Supervisor and quickly rose the ranks and became a Club Manager. Soon after, he realized that his passion is into Player Development.

Moe is a proud husband and father of three beautiful children. In his free time, he enjoys sports, music, traveling, and great food.

Languages: Arabic, English

JANICE TJHIN

Casino Host – Asian Market
619.536.8865
Janice.tjhin@sycuan.com

Born and raised in San Diego, Janice started her Sycuan career in 2019 as a Club Sycuan Ambassador working her way up to Box Office Supervisor.

With her experience in Club, she enjoyed welcoming guests and making their experience memorable. Thereafter, her calling came to join the Player Development team.

As a self proclaimed food enthusiast, Janice follows wherever her pallet takes her, seeking all the best eats in SD and beyond!

Languages: Vietnamese, Cantonese, and English

BAMBI PHILLIPS

Casino Host
619.486.7665
bphillips@sycuan.com

Bambi is a fellow San Diegan who has been in the gaming industry for over a decade. Her wealth of knowledge in Tribal Gaming and Player Development has made her a true asset to our team! She is a proud mother of 2 beautiful children and enjoys taking mini adventures with her family.

Languages: English

JEREMY FORSTON

Casino Host
619.981.5352
jforston@sycuan.com

Jeremy has been in the gaming industry for many years and has spent 8 years at Sycuan Casino Resort. He started out at the buffet and continued to work his way up to where he is today as a casino host. Jeremy was born and raised in San Diego. His hobbies include collecting Funko pops and music/movie trivia. In his free time, he loves spending time with his two beautiful grandchildren and going on walks with his wife and new puppy.

Languages: English

SUSSAN SANCHEZ

Casino Host
619.375.8026
sussan.sanchez@sycuan.com

Sussan is an ambitious woman who comes from Los Angeles to explore a higher opportunity at Sycuan. She brings an unbiased view filled with kindness and respect. She loves adventure, her dog Ravyn and great food.

Languages: English, Spanish

CHRISTOPHER TROWSDELL

Casino Host
619.457.9970
c.trowsdell@sycuan.com

Chris is a native San Diegan and a military veteran. He enjoys meeting new people, assisting them and making lasting connections. His career at Sycuan began three years ago as a Club Sycuan Ambassador. Before joining Sycuan, he spent more than 10 years in the hospitality industry working for branded hotels as a front of house supervisor and manager. Chris is an avid sports fan, especially the hometown Padres.

Languages: English