When it comes to guest services – ours is unmatched. Our executive casino hosts are committed to ensuring that our loyal guests receive the unparalleled guest services they deserve. Our casino contact info is provided so you can reach out to our Sycuan Casino Resort hosts and VIP personnel.
If you have any questions about exclusive offers or important events that are happening at our casino resort, do not hesitate to contact one of our casino VIP hosts. They can also help you if you have any questions regarding our casino table games, hours, extra benefits, online bookings, or any other concerns you may have.
At Sycuan Casino Resort, our exceptional support team is here for you. Whether you’d like to learn more about our casino resort or want to hear about our monthly casino promotions, contact one of our casino hosts below and they will get back to you in a timely fashion.
Please meet the team who is here for you should you need anything!
VIP Relations Manager – Player Development 619.368.0437 acalma@sycuan.com
Languages: English and Tagalog
Chaldean Player Development Executive 619.438.4723 rbutres@sycuan.com
Rafi has been with the Sycuan family for 14 years. Rafi’s career started in Table Games and in 2021, he became Sycuan’s Chaldean Player Development Executive. Rafi plays a major role in developing Sycuan’s relationship with the Middle Eastern Community. Rafi is a proud husband and father of three beautiful children. If he’s not at the casino, you can find him at Singing hills golfing away!
Languages: Arabic, Chaldean and English
Asian Player Development Executive 619.493.5956 walter.luke@sycuan.com
Walter is a hard working professional with more than twenty years of experience in the casino industry. He has vast knowledge in event planning and hosting large parties. He would like to welcome you to a wonderful experience at Sycuan Casino Resort in beautiful San Diego. Let us be your entertainment destination with fine dining, premier gaming, golf and first-class spa service.
Languages: English, Mandarin, and Cantonese
Senior Executive Casino Host 619.212.9627 jmanumbale@sycuan.com
James was born and raised in the Philippines and came to United States at the age of 17. With more than 10 years of experience in gaming industry, he has held multiple positions and is currently a part of the Executive Host team. James has a passion for assisting VIP guests and ensuring their experience at Sycuan Casino Resort is second to none. In his free time, he enjoys spending time with his family exploring beautiful city of San Diego.
Languages: English, Tagalog
Senior Executive Casino Host 619.396.4419 jalcantara@sycuan.com
Jumar was born and raised in San Diego. He’s been in the casino industry since 2003 and has worked at several other properties in Southern California. Jumar is half Mexican and Filipino and is a big San Diego Padres fan. In his free time, he likes trying new restaurants and playing golf.
Languages: English, Spanish
Senior Executive Casino Host 619.647.3073 mbradshaw@sycuan.com
Born and raised in San Diego, Marlena holds a Bachelor’s degree in Business and Marketing from San Diego State University. Marlena genuinely enjoys getting to know her guests and is dedicated to making their visits to Sycuan Casino Resort a pleasant and memorable experience. In her free time, she enjoys traveling, going to the beach, cooking, decorating, doing DIY projects around the house and spending time with family and friends.
Languages: English
Senior Executive Casino Host 619.456.7601 jrivera@sycuan.com
Jose aka Chicago hails from the Windy city Chicago, Illinois. He has more than 20 years in the hospitality industry, 15 years at Sycuan Casino Resort and moved to San Diego in 2007. Jose brings with him leadership, interpersonal skills and a welcoming smile. In his free time, he loves to spend time with his lovely wife Rica and their two fur babies Queen and Capone.
Senior Executive Casino Host 619.633.0990 equintana@sycuan.com
Ernesto originally hails from The Big Apple. He has more than 20 years in the hospitality industry, six at Sycuan Casino Resort and moved to San Diego in 2015. Ernesto brings with him leadership, interpersonal skills and great energy. In his free time, he loves to spend time cycling, fishing, kayaking and hanging out with his pet cat Max.
Senior Executive Casino Host 619.627.5675 druff@sycuan.com
DeQuita has been with Sycuan for more than 11 years and has 15 years of experience in the customer service industry. Born in Texas, she has spent most of her life here in Sunny San Diego. She is passionate about making a difference in people’s lives. In her free time, she enjoys spending time and traveling with her family.
Executive Casino Host 619.457.8914 jdavid@sycuan.com
Jhoana was born and raised in the Philippines. She has more than 13 years of casino industry experience in the Philippines, before her family immigrated to the United States in 2013. She has worked at Sycuan Casino Resort for more than 8 years and loves her job as an Executive Casino Host. It is always been Jhoana’s pleasure providing excellent customer service to guests with a positive attitude. Most of the time, she spends her free time with family and enjoys doing fun things together.
Executive Casino Host 619.244.8401 bborja@sycuan.com
Born and raised in the Philippines, Babylyn migrated to the US almost 20 years ago. She enjoys spending time with her family and friends and her three daughters mean the world to her. She recently got engaged and loves to travel with her fiancé. Babylyn is very experienced and has been providing excellent service for nearly 16 years in the industry. Additionally, she enjoys volunteering at several local non-profit organizations in San Diego. Her sincere smile and genuine personality make her an exceptional host. Say hello to Babylyn!
Executive Casino Host 619.981.5353 blake.spethman@sycuan.com
Blake is born and raised in San Diego and began his career with Sycuan in 2011. Blake found his calling in the Host department in 2019, where he blossomed from VIP service Representative to Executive Casino Host. In his free time, Blake enjoys supporting local community theatre and taking his 10-year-old wiener dog on many adventures.
Executive Casino Host 619.716.2060 mohammed.mohammed@sycuan.com
Moe was born and raised in Iraq, moved to the United States in 2013 with his mother and has been in San Diego ever since.
His Gaming Industry Career began in 2018 in Hospitality. Moe joined the Sycuan family in 2021 as a Club Sycuan Supervisor and quickly rose the ranks and became a Club Manager. Soon after, he realized that his passion is into Player Development.
Moe is a proud husband and father of three beautiful children. In his free time, he enjoys sports, music, traveling, and great food.
Languages: Arabic, English
Casino Host – Asian Market 619.536.8865 Janice.tjhin@sycuan.com
Born and raised in San Diego, Janice started her Sycuan career in 2019 as a Club Sycuan Ambassador working her way up to Box Office Supervisor.
With her experience in Club, she enjoyed welcoming guests and making their experience memorable. Thereafter, her calling came to join the Player Development team.
As a self proclaimed food enthusiast, Janice follows wherever her pallet takes her, seeking all the best eats in SD and beyond!
Languages: Vietnamese, Cantonese, and English
Casino Host 619.375.8026 sussan.sanchez@sycuan.com
Sussan is an ambitious woman who comes from Los Angeles to explore a higher opportunity at Sycuan. She brings an unbiased view filled with kindness and respect. She loves adventure, her dog Ravyn and great food.
Casino Host 619.457.9970 c.trowsdell@sycuan.com
Chris is a native San Diegan and a military veteran. He enjoys meeting new people, assisting them and making lasting connections. His career at Sycuan began three years ago as a Club Sycuan Ambassador. Before joining Sycuan, he spent more than 10 years in the hospitality industry working for branded hotels as a front of house supervisor and manager. Chris is an avid sports fan, especially the hometown Padres.
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