When it comes to guest services – ours is unmatched. Our executive casino hosts are committed to ensuring that our loyal guests receive the unparalleled guest services they deserve. Our casino contact info is provided so you can reach out to our Sycuan Casino Resort hosts and VIP personnel.
If you have any questions about exclusive offers or important events that are happening at our casino resort, do not hesitate to contact one of our casino VIP hosts. They can also help you if you have any questions regarding our casino table games, hours, extra benefits, online bookings, or any other concerns you may have.
At Sycuan Casino Resort, our exceptional support team is here for you. Whether you’d like to learn more about our casino resort or want to hear about our monthly casino promotions, contact one of our casino hosts below and they will get back to you in a timely fashion.
Please meet the team who is here for you should you need anything!
VIP Relations Manager – Player Development 619.368.0437 acalma@sycuan.com
Languages: English, Tagalog
National Casino Marketing Executive 619.647.3073 NCMRequest@sycuan.com
Born and raised in San Diego, Marlena holds a Bachelor’s degree in Business and Marketing from San Diego State University. Marlena genuinely enjoys getting to know her guests and is dedicated to making their visits to Sycuan Casino Resort a pleasant and memorable experience. In her free time, she enjoys traveling, going to the beach, cooking, decorating, doing DIY projects around the house and spending time with family and friends.
Languages: English
Chaldean Player Development Executive 619.438.4723 rbutres@sycuan.com
Rafi has been with the Sycuan family for 14 years. Rafi’s career started in Table Games and in 2021, he became Sycuan’s Chaldean Player Development Executive. Rafi plays a major role in developing Sycuan’s relationship with the Middle Eastern Community. Rafi is a proud husband and father of three beautiful children. If he’s not at the casino, you can find him at Singing hills golfing away!
Languages: Arabic, Chaldean, English
Asian Player Development Executive 619.633.0055 Vinh.Phuong@sycuan.com
Vinnie’s journey from South Saigon to the United States at the age of 11 reflects a significant life change and adaptation to a new culture. His extensive experience in customer service relations for nearly two decades across various industries supports his professional expertise and ability to connect with people.
Vinnie is a polyglot who speaks five languages, allowing him to connect and communicate with a broad range of individuals.
Outside of work, Vinnie is dedicated to his family and enjoys spending time and traveling with them.
Languages: English, Cantonese, Mandarin, Vietnamese, Chaozhou
Player Development Executive 619.212.9627 jmanumbale@sycuan.com
James was born and raised in the Philippines and came to United States at the age of 17. With more than 10 years of experience in gaming industry, he has held multiple positions and is currently a part of the Executive Host team. James has a passion for assisting VIP guests and ensuring their experience at Sycuan Casino Resort is second to none. In his free time, he enjoys spending time with his family exploring beautiful city of San Diego.
Player Development Executive 619.456.7601 jrivera@sycuan.com
Jose aka Chicago hails from the Windy city Chicago, Illinois. He has more than 20 years in the hospitality industry, 15 years at Sycuan Casino Resort and moved to San Diego in 2007. Jose brings with him leadership, interpersonal skills and a welcoming smile. In his free time, he loves to spend time with his lovely wife Rica and their two fur babies Queen and Capone.
Languages: English, Spanish
Senior Executive Casino Host 619.396.4419 jalcantara@sycuan.com
Jumar was born and raised in San Diego. He’s been in the casino industry since 2003 and has worked at several other properties in Southern California. Jumar is half Mexican and Filipino and is a big San Diego Padres fan. In his free time, he likes trying new restaurants and playing golf.
Senior Executive Casino Host 619.633.0990 equintana@sycuan.com
Ernesto originally hails from The Big Apple. He has more than 20 years in the hospitality industry, six at Sycuan Casino Resort and moved to San Diego in 2015. Ernesto brings with him leadership, interpersonal skills and great energy. In his free time, he loves to spend time cycling, fishing, kayaking and hanging out with his pet cat Max.
Senior Executive Casino Host 619.627.5675 druff@sycuan.com
DeQuita has been with Sycuan for more than 11 years and has 15 years of experience in the customer service industry. Born in Texas, she has spent most of her life here in Sunny San Diego. She is passionate about making a difference in people’s lives. In her free time, she enjoys spending time and traveling with her family.
Senior Executive Casino Host 619.457.8914 jdavid@sycuan.com
Jhoana was born and raised in the Philippines. She has more than 13 years of casino industry experience in the Philippines, before her family immigrated to the United States in 2013. She has worked at Sycuan Casino Resort for more than 8 years and loves her job as an Executive Casino Host. It is always been Jhoana’s pleasure providing excellent customer service to guests with a positive attitude. Most of the time, she spends her free time with family and enjoys doing fun things together.
Executive Casino Host 619.244.8401 bborja@sycuan.com
Born and raised in the Philippines, Babylyn migrated to the US almost 20 years ago. She enjoys spending time with her family and friends and her three daughters mean the world to her. Babylyn is very experienced and has been providing excellent service for nearly 16 years in the industry. Additionally, she enjoys volunteering at several local non-profit organizations in San Diego. Her sincere smile and genuine personality make her an exceptional host. Say hello to Babylyn!
Executive Casino Host 619.457.9970 c.trowsdell@sycuan.com
Chris is a native San Diegan and a military veteran. He enjoys meeting new people, assisting them and making lasting connections. His career at Sycuan began five years ago as a Club Sycuan Ambassador. Before joining Sycuan, he spent more than 10 years in the hospitality industry working for branded hotels as a front of house supervisor and manager. Chris is an avid sports fan, especially the hometown Padres.
Executive Casino Host 619.536.2948 yousif.shara@sycuan.com
Yousif has over a decade of experience in the casino industry. He holds an Associate degree in Business Finance Administration from Cuyamaca and Grossmont Colleges and is currently pursuing a degree in Cyber Security Engineering at San Diego State University.
In his free time, Yousif enjoys sports such as tennis and going to the gym. He also plays music on the guitar and drums and has previously performed at various venues.
Yousif plays a significant role in fostering Sycuan’s relationship with the Middle Eastern Community. When not at the casino, you may find him playing tennis at Steele Canyon or browsing music instruments at Guitar Center.
Languages: Arabic, English
Executive Casino Host 619.375.8026 sussan.sanchez@sycuan.com
Sussan is an ambitious woman who comes from Los Angeles to explore a higher opportunity at Sycuan. She brings an unbiased view filled with kindness and respect. She loves adventure, her dog Ravyn and great food.
Casino Host 619.457.2380 teresa.frias@sycuan.com
Teresa was raised in Austin, Texas, originally from Mexico. She has 24 years of casino gaming experience and truly enjoys interacting with players to create long lasting casino experiences.
Teresa is a self-proclaimed health enthusiast with a background in Health Coaching. She is a proud mom of two amazing young adults. In her free time she enjoys watching movies, going for hikes and working out.
Casino Host 619.486.4762 jacob.vasquez@sycuan.com
Jacob was born and raised in San Diego. He has been with Sycuan for the past 3 years and has fostered a passion for hospitality and player development. In his spare time, Jacob enjoys spending time with his daughter, family, friends and occasionally getting a round of golf in.
Language: English
Casino Host 619.402.9386 georgiana.orr@sycuan.com
Georgiana, originally from Romania, has over 20 years of experience in the hospitality industry, including 7 years focused on casino guest services. Fluent in five languages, she loves connecting with individuals from diverse backgrounds and creating memorable experience for Sycuan guests. Renowned for her warm and approachable nature, Georgiana is dedicated to providing exceptional service that makes each guest feel valued.
In her free time, Georgiana enjoys spending time with her three children, traveling to new destinations and exploring the city’s rich cultural offerings.
Languages: English, Spanish, Romanian, Italian and French
Casino Host 619.760.9851 anthony.coniglio@sycuan.com
Anthony initially took a job at Sycuan with the sole purpose of earning money for his college tuition. He aimed to work here for just a year or two, graduate from SDSU, and then move on to new opportunities. However, his plans didn’t unfold as expected, and he has now been with Sycuan for over 22 years! Throughout his extensive tenure, he has held various roles including working in Customer Care, Promotions at Club Sycuan and eventually transitioning into Player Development.
Anthony loves engaging with people on the casino floor. He excels at fostering strong relationships and establishing meaningful connections.
In his spare time, he enjoys being a sports fan, hiking, playing retro video games, and traveling to national parks and baseball stadiums.
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