Sycuan Resort and Casino Wins Second CAPE Award
Administered by California Council for Excellence (CCE), the CAPE program emulates the Malcolm Baldrige National Quality Program. It recognizes organizations that demonstrate continuous improvement and superior performance in seven key business areas including leadership, strategic planning, customer and market focus, measurement/knowledge management, human resources, process management and business results. Denise Shields, Chair of the CAPE Award , stated: “The Baldrige Award at both the state and national level have the same criteria. The criteria are rigorous and organizations that apply are putting themselves through the most respected and demanding filter in the country. To win this award on any level is worthy of tremendous respect.” “Winning this award would not have been possible without the contributions of all the Sycuan Resort and Casino employees,” said General Manager Steve Penhall. “The business information reported in the 50-page award application reflects your outstanding performance and dedication to sustaining workplace excellence. Thank you for helping Sycuan achieve this prestigious award and moving us closer to fulfilling our mission of becoming the best.” Other 2006 Bronze-level recipients included: City of Los Angeles Community Development Department, Workforce Development System, Los Angeles ; Palomar Pomerado Health, San Diego ; Port of San Diego , San Diego ; San Diego County Regional Airport Authority, San Diego ; and, Valley Care Health System, Pleasanton . A total of 22 California organizations were recognized by CCE for their performance excellence under the 2006 CAPE program.
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