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Soaring Standards

Our Soaring Standards support our Core Goals. Each of the Soaring Standards is a standard that we live by to provide Guest Service Excellence.

Soaring Standard #1

Respect

At Sycuan, mutual respect for our guests and fellow team members is the foundation and the driving force for our standards of service excellence. (Supports Core Goals 1, 2 & 3)

Soaring Standard #2

Team Work: The key to the “Difference”

The guest is the single most important person in our business. The guest’s image of our service is created by how well we do our job!

Sycuan team members share a common goal; to serve our guests, both external and internal. We build each other up through positive reinforcement. We respectfully share our successes, information and ideas. (Supports Core Goals 1, 2, 3, 4 & 5)

Soaring Standard #3

Attitude is Everything, Create a Lasting Impression.

Here at Sycuan, we treat every guest as if he or she is the most important person. Our behavior and attitude create a positive first impression that is lasting. We strive to exceed guest expectations every time. (Supports Core Goals 1, 2, 3 & 4)

Soaring Standard #4

Communication: Talk, Listen and Learn

We communicate with courtesy, clarity and care in all verbal and non-verbal messages. We listen attentively to guests to fully understand their needs and to ensure they comprehend the information we provide them. (Supports Core Goals 1, 2, 3, 4, 5 & 6)

Soaring Standard #5

Thank Somebody

Reward and recognition are critical to the Sycuan culture. We express gratitude and appreciation to one another. We celebrate our accomplishments to make Sycuan the best place to work. (Supports Core Goals 2 & 3)

Soaring Standard #6

Service Recovery: Make it Better

When we fail to meet the expectations of our guests, we acknowledge and strive to make it better. We actively listen, respond with empathy, anticipate guest’s needs and are proactive in correcting the experience. (Supports Core Goals 1, 3, 4 & 5)

Soaring Standard #7

Step up to the Plate: Take Responsibility for our Environment

Sycuan and its team members are committed to providing a world-class venue that is safe, clean and appealing to our guests. We differentiate ourselves by looking through the eyes of our guests and by focusing our attention on the small details which allows us to provide an unrivaled facility both inside and out. (Supports Core Goals 2, 3, 4 & 6)

Soaring Standard #8

Appearance Speaks Volumes: Look Sharp – Be Sharp

By maintaining a professional appearance, we show respect for our guests and give them confidence in our ability to provide a high quality experience. (Supports Core Goals 1, 2 & 3)

Soaring Standard #9

Diversity: Celebrate our Differences!

At Sycuan, we understand that our differences, unique talents, and varied backgrounds bring a wealth of diversity that contributes to a stronger overall team. (Supports Core Goal 2)

Soaring Standard #10

Increase Skills and Competence: Get Smart!

Sycuan is dedicated to helping its team members learn and grow; both personally and professionally. Professional development demonstrates a desire to continually enhance the delivery of outstanding guest service. We encourage innovation and constant improvement in efficiency and effectiveness in pursuing organizational goals. (Supports Core Goals 4, 5 & 6)