As Sycuan team members, we are committed to refining the guest experience by taking ownership of each of Sycuan’s Core Goals. By actively participating in the achievement of these goals, Sycuan will gain and sustain a leadership position in the marketplace and provide a secure future for the Sycuan Band of the Kumeyaay Nation and its team members.
1. Sustain a Culture of Service Excellence
Service excellence is everyone’s highest priority.
2. Represent Sycuan Inside and Outside
Every team member represents Sycuan’s culture and core values everyday, everywhere.
3. One Team, One Voice
We are like a sports team. We all have different positions, but we all have the same goal.
4. Commit to Organizational Excellence
Every team member strives to do everything right, every time.
5. Right People, Right Place
Every team member is in a position that he or she is capable of performing.
6. Refine the Guest Experience
Every team member strives to continuously improve the Sycuan experience for our guests.